I have an old friend who has spent has spent over 40 years of his life in the sales of various products.  I was looking for advice on how to best to launch our service so I asked him one day “What is the key to making a sale?”.

Without even a hint of hesitation he replied, “John, you just have to stop talking and listen. That’s why our creator gave us two ears and only one mouth.”  In the ensuing days I gave that idea a bit more thought and I realized how simple and effective that advice really is.

In keeping with that advice we have developed this section of the blog which we’ve entitled About You.  Our idea here to establish a forum in which our customers can provide their thoughts on our philosophy and service offerings, and we will take the opportunity to listen.  We’ll start conversations by posting articles from time to time and we encourage our customers and readers to provide their honest and open feedback to those articles. We also encourage our readers to submit their own articles for posting by emailing them to me at: john@laundryreimagined.com.  We are all ears!

We at Laundry Reimagined are never content with the status quo. We believe there is always room for improvement, in anything we do.  We value open and honest feedback.  Nobody has all of the answers, but we believe that when open and interested minds gather to discuss an issue, there is always the potential for meaningful progress.

We are constantly looking for ways to improve your customer experience. Please don’t hesitate to give us your thoughts on how.  Thanks for visiting our blog!

John Eckstein, Principal, Laundry Reimagined